Privacy Policy

Avernek provides AI automation, inquiry response systems, CRM workflows, lead routing, appointment support, and growth systems for businesses. This Privacy Policy explains how we collect, use, store, and protect information handled through our website, services, and Meta-connected business communication workflows.

Information We May Collect

Depending on how a user interacts with Avernek or a connected business account, we may collect or receive information such as name, email address, phone number, message content, inquiry details, form submissions, page interaction data, business account identifiers, appointment details, CRM records, and support or sales communication.

Meta-Connected Information

When Avernek systems are connected to Meta products, we may receive information from Facebook Pages, Instagram accounts, Messenger, lead forms, comments, or other Meta business tools. This information is used only to operate the requested communication, automation, lead management, or customer support workflow.

How We Use Information

We use information to respond to inquiries, qualify and route leads, manage customer communication, support appointments, improve workflows, operate CRM and automation systems, provide requested services, protect security, and comply with legal or platform requirements.

Sharing of Information

We do not sell personal information. Information may be shared only with service providers, automation platforms, CRM tools, hosting providers, communication systems, or connected business accounts when necessary to provide the service, complete a user-requested action, comply with law, protect security, or maintain platform integrity.

Data Storage and Security

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as necessary to provide our services, manage business communication, maintain records, resolve disputes, comply with legal obligations, or meet platform and security requirements.

User Rights and Choices

Users may request access, correction, or deletion of their personal information by contacting us at avenor.system@gmail.com. We may need to verify the request before taking action.

Contact

For privacy questions or data requests, contact avenor.system@gmail.com.